Return and Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help. Please read our Return and Refund Policy below for detailed information on how to process returns or exchanges.
1. Returns
- Eligibility for Returns:
Our return policy lasts [X days] from the date you received your item. If [X days] have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Condition of the Item:
To be eligible for a return, the item must be unused, in the same condition that you received it, and with all original tags attached. It must also be in its original packaging.
- Non-returnable Items:
Certain products are exempt from being returned, such as [e.g., sale items, personalized or custom-made products, intimate items, etc.].
2. Refunds
- Refund Process:
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within [X days].
- Partial Refunds:
In some cases, partial refunds may be granted if items are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
- Exchange Process:
We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, please contact us at [Your Contact Email].
4. Shipping Costs
- Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges:
If you are exchanging an item, the cost of return shipping is your responsibility. However, we will cover the shipping cost for sending the new item to you.
5. How to Return an Item
- Step 1:
Contact us at [Your Contact Email] or [Phone Number] to request a return. Please include your order number, the items you wish to return, and the reason for the return.
- Step 2:
Send your returned item to the address provided by our customer service team.
- Step 3:
Once we receive your item, we will process your return or exchange based on the condition of the product.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us within [2 days] of receiving your order. We will arrange for a replacement or refund for any damaged goods at no extra cost.
7. Sale Items
Sale items are final sale and cannot be returned or exchanged unless the item is defective or damaged.
8. Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: shandinaohc@gmail.com
Phone: 416-757-2144